Shipping & Returns - Decorté Cosmetics

Shipping & Returns


Orders are shipped from: Roma Piera i Arcal, 8, Premià de Mar, Barcelona, CP, 08033, Spain. Depending on where you live, the delivery time can vary between 3 and 4 days. We supply all of Spain and Portugal (except Ceuta and Melilla). DELIVERY AND TRANSPORTATION

Shipments with a minimum amount of €60 are free in Spain (including Portugal and Andorra) except for the Canary Islands which cost €5.

For shipments with an amount of less than €60 will have a shipping cost of €5.

Deliveries in Spain and Portugal are made between 24 and 48 hours (working days). Deliveries to the Canary Islands are made between 4 and 6 working days.

The company responsible for shipping and returns is NACEX.


Our policy has a duration of 30
days. After 30 days from the moment of purchase we will not be able to offer a refund or

To be accepted for an exchange or return,
the item must be unused and in the same conditions in which you received it
being in its original packaging (essential condition).

To complete your return, we require the
I receive as proof of purchase. The collection of returns or exchanges is done
in “Calle Roma Piera i Arcal, 8, Premia de Mar, 08330, Barcelona”.

Once your return is received and
inspected, we will send an email to notify you that we have
received your return. We will also notify you of the approval or rejection of your

In case of fulfilling the conditions of
return or exchange, it will be automatically credited to your credit card or
original method of payment.

If you have not yet received your refund please
contact us at

You will be responsible for the payment of shipping costs for the return of the item. Shipping costs are not refundable.

Additional non-returnable products: Gift cards.

SHOP THE COLLECTION @decortebeautyes

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